Our Return Policy
At The Escape Plans Travel Solutions LLC, we want you to love your Atlantic City souvenir T-shirt. If you encounter any issues, we're here to help! Our return policy covers the following situations:
#### Reasons for Returns
1. **Damaged in Transit**: If your shirt arrives damaged, please contact us within 7 days of delivery. We will arrange for a replacement at no additional cost.
2. **Exchange for New Size**: If the size you ordered does not fit as expected, we’re happy to exchange it. Please notify us within 14 days of receipt to initiate an exchange.
3. **Unintentional Design Flaws**: If there is an issue with the design that is not part of our intentional distressing, we will gladly accept a return or provide a replacement.
#### Important Notes
- **Intentional Distressing**: Many of our designs feature intentional distressing as part of the artist's creative expression. Please note that these are not considered flaws but are designed to give each shirt a unique look.
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**Hand Screen Printed**: Each T-shirt is hand screen printed one at a time, which means that slight variations in color and print placement are normal and add to the charm of our garments.
#### Return Process
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The Process
How we handle your return
1. **Contact Us**: Please reach out to our customer service team at TheEscapePlansLLC@GMAIL.com
to initiate a return or exchange. Be sure to provide your order number and a brief description of the issue.
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2. **Return Shipping**: If a return is approved, we will provide instructions for returning the item. Please ensure that items are returned in their original condition.
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3. **Refunds/Exchanges**: Once we receive your returned item, we will process your refund or send out the exchange as quickly as possible. Please allow up to 10 business days for refunds to reflect on your original payment method.
Thank you for supporting The Escape Plans Travel Solutions LLC! If you have any further questions, feel free to reach out to us.